Impact of Diversity, Equity, and Inclusion on Overall Productivity in Star Category Hotels of Delhi NCR: The Moderating Role of Perceived Organisational Support

Diversity, Equity, Inclusion, Perceived Organisational Support, Overall Productivity

This study investigates the impact of Diversity, Equity, and Inclusion (DEI) practices on Overall Productivity (OP) among employees working in star category hotels in the Delhi NCR region, with Perceived Organisational Support (POS) examined as a moderating mechanism. Using a quantitative and cross-sectional research design, data were collected from employees working in 3 to 5-star hotels through a structured questionnaire administered between 15 May 2025 and 15 October 2025. From the gathered data of 548 respondents, the study employed SEM to test the direct relationships between Employee Diversity (DIV), Equity in recruitment and employment practices (EQT), Inclusive workplace practices (INC), and OP. Moderation effects were tested using PROCESS Macro. The findings confirm that DIV, EQT, and INC exert significant positive effects on OP, establishing DEI practices as essential organisational drivers of workforce performance within hospitality settings. Furthermore, POS significantly moderates all three relationships, strengthening the positive influence of DEI practices on OP when employees perceive high organisational support. The study offers strong managerial implications for integrating DEI with supportive organisational systems to improve productivity and workforce stability in star category hotels.